We’re a small, focused team from a wide range of backgrounds, building practical guardrails thathelp governments use Generative AI responsibly. The pace of change in AI is real, and it’s showing up quickly in public policy: states are actively writing and passing AI regulations. In 2025 alone, lawmakers across all 50 states introduced more than 1,000 AI-related bills, many of which are becoming law. As a result, agencies and organizations are being asked to move fast on AI governance, transparency, and risk management. That’s the problem we’re working on.
What this person actually does
- Own a book of customers after the deal closes: onboarding, adoption, ongoing support, renewals
- Lead customer conversations independently and occasionally onsite
- Manage a high volume of accounts while keeping quality and relationships high
- Surface risks and opportunities early and handle them proactively (Voice of the Customer)
The kind of person this is
- Very independent - comfortable being the primary owner for customers
- Has real executive presence and confidence in customer conversations (virtual and onsite)
- Adaptable and calm in a fast-moving environment
- Strong judgment and instincts; knows when to dig in vs. move fast
- Communicates clearly and directly, internally and externally
Background that likely fits
- ~3–5 years in Customer Success, Support, professional services or an adjacent SaaS role
- Experience managing lots of accounts and projects at once
- Has worked at a smaller or growing company (or wishes they had)
Background that likely fits
- You’ll have real ownership from day one
- You’ll work directly with leadership and influence how we scale customer experience
- Big growth opportunity as the number of accounts grow (adding new customers and largercustomers each month)
Send us your CV - let’s talk.
careers@darwingov.com
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